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‎03-22-2018 09:14 AM

HP Recommended
Product: Pagewidepro MFP 477dw
Operating System: macOS 10.13 High Sierra

I have been unable to print a page with out large swaths vertically, of blank area. I have changed all the ink cartridges, I am using approved paper, I have cleaned all the printer heads and done an alignment, and it still does not print.

 

Would this be a duplexer problem?  Or something else?  How do I go about fixing it?

12 people had the same question
1 REPLY 1

‎03-27-2018 11:00 PM

HP Recommended

Hi,

 

please follow the document link below.

https://support.hp.com/us-en/product/hp-pagewide-pro-477dw-multifunction-printer-series/7439472/docu...

if it did not resolve then contact hp customer support to get more help.

 

Regards
VEER_KN

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