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‎08-29-2020 10:39 AM

HP Recommended
Operating System: macOS 10.14 Mojave

MY HP OFFICEJET ALL IN ONE 9018 BLACK INK IS EMPTY.  I HAVE TRIED 3 BRNAD NEW DIFFERENT NEW CARTRIDGES (NOT REFILLED ONES).  IT JUST KEEPS SAYING THAT THE INK CARTRIDGE IS DEPLETED AND NEEDS REPLACED.  I HAVE TURNED THE PRINTER ON AND OFF, UNPLUGED AND LET IT SIT.... STILL GETTING THE SAME MESSAGE.  ANY IDEAS? (OH, AND I HAVE A MAC USING MAC OS 10.14 MOJAVE OPERATING SYSTEM)

1 person had the same question
1 REPLY 1

‎08-31-2020 01:45 PM

HP Recommended

@buckeye5

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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