Want to run PSDR v5.0.2 to check why printer won't work because of filter problem

[Clarice3]

My printer will not print.  A message came up saying it was due to the filter.  The tip was to run PSDR v5.0.2, but when the list of printers were asked for, mine was not listed.  How can I check the following printer HP Office Jet 6970?

[ShlomiL]

Hi,

The HP Print and Scan Doctor Utility is intended for Windows PCs only, not for Mac Computers.

Follow HP Easy Start below to download the latest HP Essential Software and HP Easy Scan for your printer:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Additionally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
If any updates are available click Update Now to make sure the latest OS updates are installed, this is crucial for HP Easy Scan to work as expected.

May you now see any difference?

Shlomi

[Clarice3]

Thanks, but my computer is up-to-date.  That wasn't the problem.  Appreciate your input, however.

[Clarice3]

Yes, my computer is up-to-date.  Will try your suggested website.  Thank you for your help.