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‎01-19-2019 04:41 AM

HP Recommended
Product: Deskjet3630
Operating System: Microsoft Windows 10 (32-bit)

What does error message 0x800700c1 mean and how do I fix it?

1 REPLY 1

‎01-20-2019 04:03 PM - edited ‎01-20-2019 04:05 PM

HP Recommended

@Susan691

 

Welcome to the HP Support Community.

 

Where do you get this error message and when do you get this? How is the Printer connected to your Laptop? (USB or Wireless)

 

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
  10. Wait until the printer is idle and silent before you proceed.

 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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