What does question mark mean on printer

[EdEval4]

What does question mark mean on printer screen and why aren’t any of my documents printing???

[zoey7886]

@EdEval4, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Print Issues: Question Mark on Printer Screen! 

We're thrilled to have the opportunity to assist you and provide a solution.  

A question mark on your printer screen typically indicates that the printer is encountering an issue or requires your attention. Here are some common reasons for this symbol and steps you can take to resolve the problem and get your documents to print:

Common Causes

Ink or Toner Issues:

• The printer might be low on ink or toner cartridges.
• Ensure the cartridges are properly installed.

Paper Jam:

• There may be a paper jam inside the printer.
• Clear any jammed paper from the paper path.

Connectivity Issues:

• Check if your printer is properly connected to your computer or network.
• Ensure the cables are securely connected.

Printer Offline:

• The printer might be set to offline mode.
• Go to your printer settings on your computer and set the printer to online mode.

Print Queue Problems:

• There may be issues with the print queue or pending print jobs.
• Clear the print queue and try printing the documents again.  

Troubleshooting Steps

Restart the Printer:

• Turn off the printer and unplug it for about 30 seconds.
• Plug it back in and turn it on.

Check Ink and Toner Levels:

• Ensure the ink or toner cartridges aren't empty or improperly installed.
• Replace or reinstall the cartridges as needed.

Clear Paper Jams:

• Open any access doors on the printer and carefully remove any jammed paper.
• Check both the input and output trays for obstructions.

Verify Connections:

• Ensure the printer cable is securely connected to both the printer and the computer.
• For wireless printers, check the network connection and ensure the printer is connected to the same network as your computer.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,