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‎03-10-2017 06:38 PM

HP Recommended
Product: Pavilion 510-a010
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP processor but an older Officejet G85 printer. I have the correct adapter cables. The processor recognizes the printer but will only print test page. Do I need to download new software for the printer to function properly? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2017 10:54 PM

HP Recommended

You say that you have the proper adapter cables.  The Officejet G85 as a USB port (next to the parallel port).  Using a standard A/B USB cable would be a much better solution than using a USB to parallel converter.  The converter requires an additional layer of drivers and they are often problematic.

 

For the driver you can install the driver supplied through Windows Update as described in the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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1 REPLY 1

‎03-10-2017 10:54 PM

HP Recommended

You say that you have the proper adapter cables.  The Officejet G85 as a USB port (next to the parallel port).  Using a standard A/B USB cable would be a much better solution than using a USB to parallel converter.  The converter requires an additional layer of drivers and they are often problematic.

 

For the driver you can install the driver supplied through Windows Update as described in the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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