What's the best way to get out of an Instant Ink contract?

[DaveSumnerSmith]

I'm very frustrated by my contract with HP Instant Ink. I'm using considerably less ink than I anticipated, but the regular payment continues. But when I called to cancel, I was told not only would I not get the stockpile of ink cartridges that I have paid for, but also the ones in my printer would be deactivated! Speaking with others in a similar position, it seems I'm not the only one trapped in this position. Does anyone have any advice how to proceed?

[A4Apollo]

Hey there! @DaveSumnerSmith,

Are you using regular ink cartridges or instant ink cartridges on the printer?

HP Instant Ink cartridges do not work after the end of your current billing period. So you can use the ink cartridges till the current billing cycle ends.

Please stop Web Services on the printer.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Install all new HP ink -- replacing/installed "a" new ink won't do it -- all Instant Ink cartridges must be removed regardless of whether they have ink.

Also, if you still have issues cancelling the account. Please share us few details through a private message. 

So I can check the account details and help you with the issue.

Instant ink account number-

Instant ink email address-

Printer serial number-

Refer this article to know more information about cancelling the instant ink account. Click Here

Hope this helps!

I hope you have a great day! 🙂

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