What’s wrong with the printer?

[Watmoetikdoen]

Hi, I get this fault message with different things I try to print, what should I do?

 

[Irfan_06]

Hi @Watmoetikdoen,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that prints an error report.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Watmoetikdoen]

Hi Irwin6, thanks for your reply.

i use the printer mostly with my iPhone (8), printing pdf or return labels, just normal things. Sometimes it prints, and sometimes I get this error code, but when I try to print the same thing from the same iPhone it might work the day after, very weird.

the printers name is hp laser 107w, and in the back I have 3 product numbers, not sure which one you need- 4ZB78A and also SEOLA-1802-01

and the last one- 58955/SDPPI/201B 2141

hopefully you get the right information from this, thanks for your help.

regards,

Shiri

[Irfan_06 · Accepted solution]

Hi @Watmoetikdoen,

Thank you for sharing the above information.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support