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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- What should we do with old unsupported printers?

Create an account on the HP Community to personalize your profile and ask a question
01-18-2022 03:45 PM
I have two old HP Printers -
- HP Officejet 6500 Wireless All-in-One Printer - E709q
- HP LaserJet M1319f Multifunction Printer
Their cartridges or toner are not available now and they need some servicing.
Can they be repaired or sold. Or what do you recommend to do with these printers.
01-21-2022 01:41 PM - edited 01-22-2022 01:38 AM
Welcome to the HP support community.
I understand that you want assistance with your old printers, I am glad to assist you.
This might require one on one interaction to fix the issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-23-2022 04:46 AM
I have already contacted HP Support and visited HP Authorized Service Center in my city Lucknow. They said that the products are not in warranty and not supported now.
I need to know what should I do with non working HP Printers now.
01-28-2022 01:52 AM
You can return the product to HP for recycling.
Refer to this HP document for further information:- Click here
Cheers.
Sandytechy20
I am an HP Employee