When HP J4580 all in one printer problem

[StuHR]

When this all in one printer receives a file to print, the paper feeds in part way and then no printing occurs.  The power button is flashing (as usual when there is a print queue).   I ran the HP Print and Scan Doctor program and the result is that it indicates that the device is an issue.  Help please

[sandytechy20]

@StuHR

Welcome to HP support community.

Clean the rollers and the rear access door

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the product)

2. Press the Power button () to turn off the product.

3. Disconnect the power cord from the rear of the product.

4. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it.

   Figure : Remove the rear access door

   

5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

6. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Rotate and clean the rollers

   

7. Allow the rollers to dry for 10 or 15 minutes.

8. Gently push the rear access door into the product until it snaps firmly into place.

9. Reconnect the power cord to the rear of the product.

10. Press the Power button () to turn on the product.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[StuHR]

Sandy,

  I cleaned the rear rollers as you suggested with no change to the problem.   When I use the printer as a copy machine, the paper is feed in correctly and the unit copies the document with no issue.   I also can scan correctly.   The issue is on the printer operation.   When I send a file to be printed, my computer screen opens a small 'printer' window showing that the printer is printing.   The paper is taken into the printer and then stops with about 1 inch showing from the top rollers and no printing happens.  The 'on' button continues to flash and the word "printing" is shown in the small LED screen on the printer.   Any other suggestions would be appreciated.

[sandytechy20]

@StuHR

Update the printer firmware

Here are the steps:- Click here

If the issue persists, I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.