When I turn on the printer I get the following Error 0XDD000D78 KERNEL_EXEC_ST during the set up pro

[Aleseea]

The printer said that it was updating for like 3 or 4 days and now it is showing this error: 0XDD000D78 KERNEL_EXEC_ST and clicking buttons doesn't do anything.

[A_Gayathri]

Hi @Aleseea,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error you’re seeing, 0XDD000D78 KERNEL_EXEC_ST on HP OfficeJet 5222 All-in-One Printer, generally indicates an issue with the printer’s firmware. Here are a few troubleshooting steps that might help resolve this issue:
 

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds, then plug it back in and turn it on.
• Check if the error persists.

2. Attempt a Firmware Recovery (if available)

• Connect your printer to your computer using a USB cable if possible.
• Visit HP’s Customer Support – Software and Driver Downloads page, and search for your printer model to see if there’s a firmware recovery tool.
• If available, follow the instructions to install or recover the firmware.

3. Reset the Printer to Factory Settings

• If you can access the settings on the printer, navigate to Setup > Printer Maintenance > Restore > Restore Factory Defaults (these steps may vary slightly).
• This can reset any recent changes and help clear software glitches.

Refer to this document: HP OfficeJet 5222 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.