When printer has been idle, and then send a job for printing, comes up as 'Printer Busy'

[hanibal28]

If I turn my printer on and then print straight away, this works fine. 

If my printer has been idle for example all night and then go to send a job to the printer first thing in the morning, I get errors back stating printer busy. I check the printer status in the HP Smart app and printer is showing as ready no matter how long I wait, it will not print unless I unplug the printer from the power and then plug back in and then again it works fine until it goes into idle mode. 

It has done this since day one of using the printer and only purchased it on Wednesday and to be honest doing my head in. 

[TEJ1602]

@hanibal28, Welcome to HP Support Community!

Have you tried using the AirPrint option to print from? Refer to the document HP Printers - Printing with Apple AirPrint (iOS) for help.

Also, try to remove the HP Smart App > restart the devices > Reinstall the app and configure the printer.

If the printer is connected to multiple devices, make sure there are no pending jobs from other devices. Even when the printer is used for photocopying the printer busy error might show up.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[hanibal28]

I have tried AirPrint and the job just sits there, tried throguh HP Smart, still doesn't print. 

Printer is only connected through my HP Smart app on my phone. 

It is getting incredibly annoying at the fact that I have to unplug the printer at the plug for 60 seconds, plug it back in and then wait till its ready before I can send anything to the printer! 

Looking at other questions, I am not the only one who seems to be having this problem either. 

[TEJ1602]

@hanibal28

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

What is the distance between the router and the printer?

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Keep me posted for further assistance.