When printing on both sides, it will not flip on the long edge

[Thadly]

I've bought this printer yesterday and all is great apart from printing on both sides.

No matter which device I am using, if I select printing on both sides and flip on long edge, it always flips on the short edge...

Can anyone assist me or advise if this is the norm. If not, I will have to return the printer

Thanks in advance 🙂

[sandytechy20]

@Thadly

Welcome to HP support community.

Update the printer firmware

Here are the steps:- Click here

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

[David282]

I have the same problem with a new Envy 5032 with Windows 10.
The printer is on the latest firmware.

I have setup the print queue on 2 laptops and both have the same problem. It doesn't matter what application I am using, when I print double sided it flips on the short edge even though I am selecting print on long edge.

[sandytechy20]

@David282

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.