When printing receiving error message unexpected configuration problem 0x80004005

[aktin]

My printer was working just fine, and one day just stopped working without changing anything. I tried to uninstall and reinstall the software with no luck. I have used the print doctor from HP, and have re-claimed my printer, nothing is working. All I receive is an error message saying I have an unexpected configuration problem 0x80004005. Someone please help.

[A4Apollo · Accepted solution]

Hi! @aktin, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand when you print from your printer you are getting 0x80004005.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to make a copy of your printer?

Have you tried printing from a different application?

Is your printer working with USB connection?

As you mentioned when you print from your printer you are getting 0x80004005.

Reset the printer

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

Also, uninstall the printer software from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link: https://hp.care/2JqUEMU

If the issue still persists after trying out the steps, try updating the printer firmware and check if it helps.

Update the printer firmware using this link: https://hp.care/2Lg5gMD

Refer this article to further troubleshoot 0x errors on your printer. Link: https://hp.care/2Lgkb93

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[bigcat15]

all the places you say to try do not exsist they just say security problems or they just are not there

[rick-s]

@bigcat15

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any)
• Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

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Thank you.