Where is my 3 months free instant ink?

[Loifoyd]

Hi,
I bought an HP 2630, this included 3 months free instant ink.
I signed up, received and inserted my instant inks.
Now I have been charged already on the first month, where are my free 3 months that were mentioned on the box, on the printer and while signing up?

Please can you sort this out,
Thank you,

[Barachiel]

@Loifoyd

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

Please reply to me in a private message with the following information:

Your full name.

Your HP instant ink account no.

Is your shipping address correctly updated in the HP instant ink account page?

I'll watch out for your reply. 😉

[Barachiel · Accepted solution]

@Loifoyd

Thank you for responding,

It's great to have you back 😉

I've activated the three month's free trial with your instant ink account. 🙂

Please log into your instant ink account and let me know. You will find it in the right side written in green letters. 😉

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Regards,

[Loifoyd]

Hi,

Thank you for activating my 3 month trial.

Could you please confirm for me that I will get the 3 month as I have already been charged for March 2018 and my instant ink page says:

You have 3 FREE months remaining. Billing for your plan pages will start on 30 Jul 2018.

If I am charged again on 30 July that would mean I have only received April and May free.

Please could you let me know,

Thank you,

Richard