• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-06-2022 11:05 AM

HP Recommended

I am new to providing HP device support, and while navigating the HP University, am prompted to https://support.hp.com/wise/home/ams-en or other WISE resources. It appears that these URLs have changed since this training was implemented. Where would I go to access WISE, CPMD, or error code resources?

 

Thank you!

2 people had the same question
1 REPLY 1

‎03-04-2022 12:27 PM

HP Recommended

Hi Bseaman,

 

WISE is a non-public tool. You'll need to access it by going through the HP University partner portal. A lot of the support content is available publicly though. You can google or use the HP support search to find things like the CPMD. I'm not sure which printer models you are looking for, but here is a CPMD from the support site:

https://support.hp.com/us-en/document/c01312064

 

I hope this helps.

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.