White screen on Hp Officejet 6978

[cpvan]

Printer now goes into a mode where the screen turns white and will not wake up until the power button is pressed. I have done the suggested power cycle, but the issue keeps happening. Does anyone know the permanent fix for this issue?

[cpvan]

Bumping for a solution

[Betty0610 · Accepted solution]

@cpvan

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Skippy14]

@Betty0610

Can't believe this is marked "solved". It clearly isn't solved. No one can seem to get this white screen fixed. I've tried the fixes listed. Problem persists. 

Printer is useless. HP would love to just sell me a new printer though. However, this one is only two years old. 

Only reason I even bought this one was because my prior HP printer no longer had drivers online to support it working with my new PC. HP told me they no longer supported that model. So, I spent $200 on a new printer.

When I loaded the drivers for the new printer onto my new PC, guess what? BOTH printers worked with my new PC! 

Never felt so ripped off. I had promised the old printer to my nephew the computer geek, so I couldn't do much but keep the new printer. Now it is  no good to me. 

[Betty0610]

@Skippy14

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!