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‎01-19-2025 09:09 PM

HP Recommended
Product: HP ENVY Inspire 7255e All-in-One Printer
Operating System: macOS 10.12 Sierra

The printer just stopped working.  The track that carries the cartridges back and forth is frozen so that the cartridges are unable to be removed.    I saw an area of black and shiny and with Qtips dug out gobs snd gobs and ink part of which was

not really still liquid.  What happened?

Category:
1 REPLY 1

‎01-19-2025 11:01 PM

HP Recommended

Sounds like you were looking at the area where waste ink is ejected during cleaning cycles. It is possible for it to build up to the point where it interferes with the operation of the printhead carriage. A picture would be useful.

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