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Locked

‎06-13-2021 06:49 AM

HP Recommended
Product: HP Printer 7855
Operating System: Microsoft Windows 10 (64-bit)

Why is there a ? on my printer screen and how do I get rid of it?

Category:
1 REPLY 1

‎06-13-2021 09:50 AM

HP Recommended

@Mark4047 

 

If this is your printer

HP ENVY Photo 7855 All-in-One Printer 

 

then Open

User Guide

Page 12

shows the "?" is the Help icon.

 

Click the Home icon to return to the main menu.

 

 

If the message won't clear,

Try the steps in this document:

 Printer Turns Off Unexpectedly or Repeatedly

Step 2 - Restart the Printer

and

Step 3 - Update the Firmware

HP ENVY Photo 7800 All-in-One Printer series Firmware Update 

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer 

 

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Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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