Why does the printer often go to Lights flashing and Printer Error message?

[jmjohnson]

The printer will often start flashing the lights. The screen will Say: Printer Error Please turn Printer off then on.

Usually happens while in standby. But sometimes happen while printing.

[Rainbow23 · Accepted solution]

Hi @jmjohnson,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are getting Printer Failure error message on your HP Officejet Pro 8620 e-All-in-One Printer.

This issue could occur if the printhead is not installed properly or defective.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: 'Printer Failure' Message

Let me know if this works.

You have a good day ahead.

[jmjohnson]

Thanks Rainbow,

I followed the instructions from the link you sent. Guess time will tell if this does the trick. So far all is good. 

I waited a half hour before replying and nothing yet.

Greatful

Jackie Johnson

[Dvortex]

Hello, @jmjohnson

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂