Why won't my printer (HP Envy 5530) print on sticker paper?

[gcaffa]

I recently bought a few packs of Quirkii Matte Adhesive Paper (200GSM, 210mmx297mm) but am having major troubles printing it on my HP Envy 5530 printer. The paper feeds through for a few centimeters before becoming ‘jammed’ before anything gets printed, by jammed I mean it begins to roll up over the rollers then just stops, there's no damage to the paper. I’ve tried playing around with paper settings to change the loaded stock from standard paper to card stock and photo stock, cleaning the rollers and even trimming down the sticker paper for it to feed through easier but nothing seems to work with this stock at all, just normal A4 printing paper. According to the specifications of the printer on HP’s website I should be able to use this paper with no issues and a similar thread I found on here didn't help me either. Anyone got any suggestions please?

[Betty0610]

@gcaffa

Welcome to the HP Support Community.

Go to the paper-handling section on this document to know which paper is supported by this Printer: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/...

You can also try a firmware update: https://support.hp.com/us-en/document/c02919168

Let me know if this helps.

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