Why won't my printer let me print 3 x 5 cards?

[aztecjim]

I am trying to print 3 in. x 5 in. cards. The printer tells me to "please remove the paper from the printer and load longer paper or make sure that your paper is oriented correctly in the input tray and re-send your print job. " I have oriented the cards every which way and still get error messages. 

[Dragon-Fur · Accepted solution]

@aztecjim 

Welcome to the HP English Community --

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@aztecjim wrote:

I am trying to print 3 in. x 5 in. cards.

The printer tells me to "please remove the paper from the printer and load longer paper or make sure that your paper is oriented correctly in the input tray and re-send your print job. "

I have oriented the cards every which way and still get error messages. 

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Product / Printer Model:  HP ENVY 5055 All-in-One Printer  

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  ?

Some of the factors important to printing on card paper include:

• Printer health - Clean and ready to print - Reference > HP DeskJet, ENVY, OfficeJet 5000, 5200 printers - No black ink, wrong colors, other print quality is...
• Paper Size / Type > Paper > How loaded
• Printer Control Panel / EWS - Tray and Paper
• Operating System / version
• Application or Software used to open, view, configure, and submit the job to the printer
• Matched paper size / type in settings to Tray and Paper Settings (as close as possible)

General Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

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There is only one way to load the little card paper:

Narrow sides front and back, print side down.

Load Paper

User Guide

Pages 10-11

Do not skip step 6

OR

If the printer is on the network,

Use the Embedded Web Server (EWS) to view / adjust the Tray and Paper settings.

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

Next,

The printer supports Index weight card paper (to 200 gsm)  - HP calls this paper type "HP Card".

Paper Size 3x5 inch is supported as a Custom Paper Size form.

HP Document: HP Printers - Creating Custom Paper Sizes

Relevant to Windows

Details

Custom Paper Size Form

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

Custom_Paper_Size_Form_Examples_7

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Message Content References

Product Specifications for the HP ENVY 5055 All-in-One Printer (M2U85A)

Paper handling

Input capacity	Up to 100 sheets
Standard input capacity (cards)	Up to 40 cards
Standard input capacity (envelopes)	Up to 10 envelopes
Standard input capacity (transparencies)	NA
Standard input capacity (secondary tray)	NA
Output capacity	Up to 25 sheets on output tray
Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)	Letter, legal, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)	Simplex: 76.2 x 127 mm to 216 x 594 mm; Duplex: 76.2 x 127 mm to 216 x 594 mm
Media sizes, custom (U.S. standard)	Simplex: 3 x 5 in to 8.5 x 14 in; Duplex: 3 x 5.5 in to 8.5 x 12.2 in
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	20 lb
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 5055 All-in-One Printer  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[aztecjim]

Thanks. Right after I posted this I had trouble printing something else on regular 8x11 paper. I rebooted my computer and printer and everything worked. 

[Dragon-Fur]

@aztecjim 

You are welcome.

Love it when a simple plan comes together.

Happy Printing.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"