Why won't my printer print in colour when the ink level is OK and does normally print in colour?

[happylyn]

My printer has been working fine for months and suddenly it won't print in colour, just in black.  I have looked at the 'HP help' and they suggested cleaning the print heads which I have done and the print-out test sheet is printing in colour so it looks like there isn't a problem until I go into Microsoft word or my photos on my computer  which sends wifi messages to my printer and it prints in black.  I have been into printer preferences and checked it is set to colour, which it is, but it still prints in black.  My ink is showing as both half full.  Please can anyone help?

[sandytechy20 · Accepted solution]

@happylyn

Welcome to the HP Forums. I would be happy to help you with your HP Envy 5540 Printer. I understand that it is not printing in color and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Uninstall the printer software and install the printer with windows built in drivers.

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.

2. Right-click the printer that you want to use, and then click Printing preferences.

3. Make your choices, and then click OK.

4. Under option Print color select color , then the OK button.

Let me know how it goes.

Cheers.

[happylyn]

Many thanks, by removing the software and reinstalling it has cured the problem!  I can now print in colour!

[sandytechy20]

@happylyn

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is fixed.

Feel free to contact us in feature if you need any assistance.

Cheers.