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HP Recommended
HP2630 printer
Microsoft Windows 8.1 (64-bit)

I installed the HP2630 for Wi-fi Direct Printing on a Windows 8.1 desktop with a USB Wifi interface. The printer is shown on the list of printers in Devices and Printers, but it is greyed out. Mouse over it indicates  "Driver is unavailable". Where can I find this driver?
The printer functions correctly when using a USB cable

1 REPLY 1
HP Recommended

@CvdW1,

 

Thank you for posting your query on HP Community,

 

Do you have a Wifi Router? If you don't have one then the best option would be to use Wifi Direct.

 

Does the computer support Wifi Direct? If so, then the next solution would be to uninstall the printer from the root level and then reinstall it by following the steps below. 

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Please click here to download and install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

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Have a great day!

Jeet_Singh
I am an HP Employee

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