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‎06-16-2020 04:40 PM

HP Recommended
Product: HP Officejet 6968
Operating System: Microsoft Windows 10 (64-bit)

My Officejet pro won’t connect to the WiFi and says that the feature has been disabled. How do I fix This?

1 REPLY 1

‎06-20-2020 04:21 AM

HP Recommended

@lainfantesb, Welcome to the HP Support Community!

 

We will have to reset the printer to its factory settings to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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