Wifi issues

[ADbeat]

Hi everyone!

I have an HP Deskjet 5525 printer and I'm have the following issue. I can't connect to the printer via wifi from my laptop or / and PC. The printer succesfully connects to my local wifi network and the network diagnostics print pagge reports no problems whatsoever. However, the blue wifi connection light on my printer is never lit. The problem started suddenly with no apparent reason.

I've tried the following steps with no success:

1. Unplug the printer for a long period, reconnect it with no success.

2. Changed automatic IP serving to static, again with no success.

2. Perform a Network settings reset on the printer.

3. Restore printer defaults

The printer is connected to the same 2.4 GHZ SSID as any of all my local devices.

P.S The problem is seems to have no connection with any other devices such as laptop or mobile, as the problem persists on any device regardless of Operating system.

Any help is appreciated

[Mans]

@ADbeat 

Hello,

In order to palliate, please restart the printer, computer, and router for solve this problem.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Try to connect printer same wireless network.
9. Please use the HP Deskjet Ink Advantage 5520 e-All-in-One Printer series Full Drivers and Software to install printer.

If the issue persists, please update the printer's firmware using the USB connection via the following HP link:

https://ftp.hp.com/pub/softlib/software13/printers/dj5520_1942a_win/DJ5520_R1942A.exe

If still the same issue after this, I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. 
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

Afterwards I invite you to come back here.

I remain at your disposal in case of need.

Best regards,

[ADbeat]

Thank you @Mans but although I followed all the steps mentioned, the problem persists. The printer although it seems to be connected just fine to the router I see no blue light lit. The printer has full access on the Internet and I can see it through my router's interface, however I can't communicate with the printer from any of my devices using Wifi. The printer works fine with the USB connected. 

[Mans · Accepted solution]

@ADbeat 

Thanks for your return,

Unplug the USB cable.

Try to configure a new Port on the Windows computer as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

I remain at your disposal in case of need.

Best regards,

[ADbeat]

@Mans your solution worked like a charm. Thank you very much for your help! Cheers 😁