Will my HP envy print on A4 Photo Paper

[Littlehead]

My HP envy was sold to me by currys who told me it would print photos on A4 Photo Paper but we cant get to take the paper through.

[Dragon-Fur]

@Littlehead

The salesman at Curries was perhaps misinformed.

Printer:

HP ENVY 5540 All-in-One Printer series

NOTE:  This model was introduced in mid/late 2015 (model is almost four years old)

Specifications > Paper Handling > Supported Paper Sizes

Plain paper in A4 is supported.

Photo Paper does not list A4 as a supported size.

You MIGHT be able to create a Custom Paper Size for your A4 photo paper.

The Specs say only Mac is supported for Custom Sizes - The Windows verion of the printer software might be a new enough (and robust enough) version that it contains the "custom paper size" feature.  (There is no definitive way for me to test this for you.)

HP Document:

HP Printers - Creating Custom Paper Sizes

Custom Form

1. Availability depends on printer model and software and Operating System / Version.
2. If the feature is at least partially supported the Custom Setup will be available in Devices and Printers OR in Printer Preferences.
3. If the feature is fully supported, the custom form can be created AND then used with the printer software.

• Devices and Printers > Print Server Properties

OR

• Printer Preferences > Print Dialog > Paper / Quality > Custom setting

Example 1

Control Panel > icon view > Devices and Printers >

Left-Click on your Printer one time to highlight >

Left-Click Print Server Properties (along the top ribbon)

General Example - Custom Form -  Index card 6x8

Note that for Photo Paper, look for an existing photo paper template and use that as your "starting form".

Custom_Form_Index_Card_6x8

Example 2

Control Panel > icon view > Devices and Printers >

Right-Click on your Printer > If necessary, select printer from drop down menu / list

Printing Preferences > tab Paper/Quality > Custom

 
Printing_Preferences_Quality-Paper_Custom_1

Printing_Preferences_Quality-Paper_Custom_1

Depending on Printer Model / Software, changing the paper in the tray may require that the paper settings be adjusted on the printer control panel.

• Open Tray > Change Paper > Check printer control panel: “Modify” > select “Custom” > OK)

Your best option might be to return the printer and purchase a newer printer that supports the option(s) you want.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.