Will not print, Printer in Win10 showing no toner/ink in single cartridge mode

[Alexwu]

ran out of ink in my envy4500, bought a new black cartridge and installed. printed the alignment page , scanned and everything was aligned and set. went i went back to my laptop (connected to printer wireless) i tried to print a document, black ink only, it would not print, it would sit in the queue and wont print. when i go to printer setting it shows that "no toner/ink". i have made copies with no issues, printed a internal test page with no issues. but can not print a pdf, email, webpage, or anything through windows because it says there is no ink. 

wireless connection

uninstalled, restarted computer and reinstalled the driver

tried hp dr which didnt solve the issue

why can i not print in single cartridge mode? 

[A4Apollo]

Hi! @Alexwu, Welcome to the HP Support Community, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

Don't worry I'll try to help you out. Please answer a few questions below to assist you better.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

Are you using HP genuine ink cartridges?

I have checked the printer specifications and yes you can use the printer in single-cartridge mode.

Use the single-cartridge mode to operate the HP ENVY 4500 series with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the HP ENVY 4500 series operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed.

Refer the printer user guide to know more information. Click Here

Note: Refer page 47 for more information.

Replace low, empty or faulty ink cartridges on the printer.

Clean the ink cartridge contacts.

Change the print settings to print with black ink only for single print jobs.

1. In your software application, click Print.

2. Select your printer from the list of available printers.

3. Click the option that opens the Printer Properties dialog box.

   Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. On the properties window, click the Paper/Quality or Features tab, depending on your software.

   • To print using only the black ink cartridge, change one of the following settings depending on what displays.

     • Click Advanced, click Print in Grayscale, and then select Black Ink Only.

     • Click the Black & White button.

       NOTE: 

       To use even less black ink at a lower quality, select the Draft quality setting when available.

   • To print high quality black & white documents or photos, change one of the following settings depending on what displays.

     • Click Advanced, click Print in Grayscale, and then select Print in Grayscale or High Quality Grayscale.

     • Click Print in Grayscale, and then select High Quality Grayscale.

       NOTE: 

       The printer uses a mix of black and color inks to produce a high quality black printout.

5. Click OK, and then click Print to start the print job.

Also, refer this article to know more information about printing in black only. Click Here

Refer this article to further troubleshoot print quality issues. Click Here

Hope this answers your query!

Have a wonderful day ahead! 🙂

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