Will print some documents bank statements but will not print others pauslips

[KazKils]

no error message just prints without the info

[Raj1788]

@KazKils

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the operating system of the computer?

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c029191...

Restart the printer.

Use HP Print and Scan Doctor (Windows)

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

Click on this link: https://support.hp.com/in-en/document/c03286146 to Download and run HP Print and Scan Doctor.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[KazKils]

I have Windows 10 64bit

Used the link to the firmware

Tried this link it said I already have a more up to date version installed

Tried the scan Doctor still no joy

Help!!! Do not understand how it can print my bank statement perfectly but anything else it does not print the text 

[Raj1788]

@KazKils

Try to download the statement using a different browser and try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54... to download and install the HP ENVY 5540 series Full Feature Software and Drivers.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[KazKils]

I have followed your instructions to delete and reinstall the print driver but still no joy. Still can not print e-vouchers, payslips, phone bills.

[Raj1788]

@KazKils

Try to download the bill and try to print and check if this works.

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!