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‎10-14-2015 12:56 PM

HP Recommended
Product: HP Photosmart 7515
Operating System: Microsoft Windows 10 (64-bit)

Installed windows 10. Now when I click on the icom for HP Photosmart 7515 in my dell dock that worked for windows 7 Home version it ask me to install a new printer. How can I get the icon to work the same for windows 10 as it did for windows 7.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2015 01:03 PM

HP Recommended

Hello,

 

please try the below steps...

 

 

 

uninstall the existing printer software from Program and features.

restart the pc.

Download and run Hp Printer install Wizard from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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4 REPLIES 4

‎10-14-2015 12:57 PM

HP Recommended

Hi,

 

Kindly click on the following link to resolve the issue.

 

http://support.hp.com/us-en/product/HP-Photosmart-7510-e-All-in-One-Printer-series---C311/5070118/mo...

 

though I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Thumbs Up icon in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
Was this reply helpful? Yes No

‎10-14-2015 01:00 PM

HP Recommended

Hi phs73,

 

It sounds like you might need to install the driver for Windows 10.  My suggestion would be to disconnect the printer VIA usb (If that is your connection method) and remove any installed software for your printer from Add/Remove programs and Devices and Printers.  Both of these can be found in the Control Panel. Next, reinstall your drivers by going to hp.com/drivers or by following this link: 7515 drivers. For further information, look at this document: http://support.hp.com/us-en/document/c04714314.

I work on behalf of HP.

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution. Click the "Kudos" thumbs up to say "Thanks"
Was this reply helpful? Yes No

‎10-14-2015 01:03 PM

HP Recommended

Hello,

 

please try the below steps...

 

 

 

uninstall the existing printer software from Program and features.

restart the pc.

Download and run Hp Printer install Wizard from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎08-03-2016 11:41 AM

HP Recommended

My printer says alignment failed and will not copy or print

 

 

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