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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Shade2019
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Windows 10 error code: 0x8007007e

HP Recommended
HP 4650
Microsoft Windows 10 (64-bit)

I did an update to Windows 10, Version 1909, last Saturday on my Lenovo laptop. Following the restart, I found I could not print from my Microsoft Mail App. Got the error code 0x8007007e. However, I can print from Edge, Chrome, **bleep**, Outlook, com, and Office, but can't print from the Mail App or print PDFs.

I contacted Microsoft Support, the tech checked and updated the drivers for my two HP Printers, but could not fix the problem.

I have also contacted the Windows Community and received a recommendation to copy the "printconfig.dll" file to the C:\Windows\System32\spool\drivers\x64\3 file, and restart. I did that and still have the problem.

 

Can anyone help me fix this problem? Thanks in advance.

 

Ken

[personal information removed]

   

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Shade2019, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the getting error while printing the document.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Try these steps to re-install the printer driver - 

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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