Windows 10 says Print cancelled and I didn't cancel the job

[KJW4]

HP printers via HP Smart Print on Windows 10, jobs cancel themselves. Windows 10 says 'HP SMart Printer: job Cancelled". Drives me mad. Usually PDF pages, but happens in Word as well. Really prevalent. Thinking of cancelling HP Instant Ink and buying a print that will complete print jobs, 

[Dragon-Fur]

@KJW4 

Welcome to the HP Community Forum.

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@KJW4 wrote:

Product: HP Instant Ink

Operating System: Microsoft Windows 10 (64-bit)

HP printers via HP Smart Print on Windows 10, jobs cancel themselves. Windows 10 says 'HP SMart Printer: job Cancelled". Drives me mad. Usually PDF pages, but happens in Word as well. Really prevalent. Thinking of cancelling HP Instant Ink and buying a print that will complete print jobs, 

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Some Ideas

If you can do so without revealing any private information,

Please post an image of the job failure message that includes where you are seeing the message.

Reminder:  Do not post a full screen print of the entire screen.

If the issue is correctable using the simplest of interventions,

Try / Consider:  Restart Everything, including the router that controls your network.

This might be enough to fix whatever is causing the problem.

If the system is pending an update (Windows Updates) and needs to be restarted, the "pending" a restart can sometimes result in odd behavior.  Check that Windows Updates are current and installed.

Intermittent job errors can be -- and are frequently -- caused by corrupted printer software.

If you have not done so,

If the Full Feature software is installed,

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check for lurking bits of printer / printer software in Devices and Printers - Remove if found and Restart the computer

Install a fresh copy of the printer software

Restart the computer and log in

Question:

Are you using the HP Smart Printing Queue?

If the issue were one of Temp folder permission I would expect the jobs would disappear instead of reporting as cancelled.  Nonetheless, it might be worth the couple of minutes it takes to check.

If the job loss is intermittent or constant,

If you have not done so,

Try / Consider:  Clear and Restart the Print Service

Manual Queue Reset

Details…

> > > Windows 10  / Windows 11 < < <

Windows Start > Search for “Services”

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10  < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE:  Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

Print_Services_Print_Spooler_Temp_Folder_Permissions_2

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References / Resources

Example - Windows - Printer Software - Parts

Parts_to_Printer_Software_7

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

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