Windows 11 print queue deleting files automatically hp officejet pro 8710

[hfpsilva]

Hello,

I have a problem with my Lenovo ThinkPad E15 Gen 2 laptop with the hp officejet pro 8710 printer on windows 11 x64.

I have everything configurator and correctly installed (last driver from hp's official website for windows 11 x64) and all windows 11 updates.

I try to print and the file on the  queue windows appears after 1 second then the file disappears and the document is not printed.

I would appreciate your help.

[Dragon-Fur]

@hfpsilva 

One issue that can result in jobs entering and then quickly disappearing from the printer queue:  permission

Jobs in Print Queue Disappear

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

• Temp folder requires full permissions, including Read / Write, for current user
• Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Example

Temp_Folder_Permissions_3

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[hfpsilva]

C:\Windows\Temp - i change premissions.

C:\Users\AccountName\AppData\Local\Temp - premissions was ok.

I did but the problem remains.

[hfpsilva]

The problem continue, can you help me please ? 

[Dragon-Fur]

@hfpsilva 

The trick might be to find something you've not already tried by now.

==================================================================================

Print Queue / Print Services

The queue is run by Windows - the Print Services and / or the queue folder might be stuck.

This is not quite the same thing as a job entering the queue and disappearing but the two symptoms might be related.

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

and / or

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

==================================================================================

Printer Software

Having removed (uninstalled) and reinstalled the full driver printer software is one of the first things to have tried.

Make sure the current job is actually being sent to the printer (default printer / selected printer in the job).

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Installation – Full Feature Software

Full Feature Software / full driver printer software installation package

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

==================================================================================

Printer Connection Type - TCP/IP

The printer connection type can cause issues of various kinds, possibly including jobs getting to the queue and then disappearing.  Though the issue is generally one of permission, the connection might be breaking before the job can start.  ??

Method - Create TCP IP port

** Install – Optional - Port Issues - Create a TCP/IP port **

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

Print a Configuration Page to get the printer's IPv4 address  

      OR Tap on the wireless icon on the Front panel of your Printer to get the IP address

On your PC, Open Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.

Click Add Port > Select Standard TCP/IP Port > Select New Port and follow the wizard.

Type in the proper IP address for the printer.

How-to “Create TCP Port” Video Contributed by  greenturtle
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

==================================================================================

Doctor Remedy

The Offline Doctor (the older version of the Print and Scan Doctor program) can sometimes fix this sort of issue. 

Yes, it might (again) uninstall the printer software and reinstall it, too.

Resource – Choose the right doctor for the job

Open Website

HP Print and Scan Doctor for Windows

Click the green Download Now option / box

Wait!

If the problem / issue is one or more of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared
• Installation continues to fail

Try this “Offline” Doctor version:

https://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

After the doctor runs, Restart the computer and log in.

Doctor will finish any necessary setups.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

Later

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

==================================================================================

What else?

Try a printer Restart as described in this document.

Check the printer Firmware  > At this writing, the release date for the most recent printer firmware was back in Apr 5, 2021  (not likely the issue -- worth checking).

HP Printers - Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

Step 3: Update the Firmware

==================================================================================

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[hfpsilva]

The problem continue, i try your tutorial.

any solution ?