Windows notification printer needs assistance, can't find a problem

[gshillitani]

Windows is notifying me periodically that the printer needs my attention, but when I run HP Print and Scan Doctor it doesn't find any problems. The last thing I printed had streaks on the images, but the ink levels are ok. I tried to clean the printheads using the HP software but nothing happens when I click on Clean Printheads. Any suggestions?

[Echo_Lake]

@gshillitani

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way? 
• Have you tried updating the printer and windows drivers to the latest?
• Could you please share the picture of the error message?

Keep me posted for further assistance.

[gshillitani]

The next thing I printed had lines in the images so I initiated a printhead cleaning. That took a few tries and a couple more restarts of the printer, but I haven't gotten any more messages. Hopefully that's all the problem was. Vague error messages are the worst!

[Echo_Lake]

@gshillitani

Thank you for posting back. 

Let's try these steps to resolve the issue: 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. 
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. 

To reinstall, click here.

Keep me posted for further assistance.