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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Wirelessly Connected for over a year, then (POOF) No connect...

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09-10-2018 10:23 AM
Help! I've been using the HP Officejet 7500A for over a year wirelessly connected to my computer using wifi when suddenly it has lost connection and cannot connect anymore. I've restarted everything. (Computer, Printer, Wifi). I've entered the wifi password manually and used WPS button to no avail. I even found an old USB cable and hard connected it to my computer and tried to run the wizard to connect wirelessly. But it won't connect. Any ideas as to how I can fix the problem?
Thanks
Solved! Go to Solution.
Accepted Solutions
09-10-2018 07:01 PM
09-10-2018 02:13 PM
Is the blue light near the printer's wireless button lit?
Run the Wireless Network Test report, any errors listed?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
09-10-2018 05:18 PM
09-10-2018 06:20 PM
Do you see many SSID's with the same name?
Is your router firmware up to date?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
09-10-2018 07:01 PM