Won't print. Printer pauses the job and won't resume.

[djtbythesea]

I am trying to print a MS Word document from my new laptop. The printer accepts the job but automatically pauses the job.. When asked to restart the printer adds another version of the same job in the second spot in the printer queue. 

[Kumar0307]

@djtbythesea, Welcome to the HP Support Community!

Have you tried printing different types of documents like PDF, or Webpages and check if the issue persists?

Let us try these steps:

Update the printer firmware

On the printer, go to Setup > Tools > Update the printer > Check now

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Re-install the printer using AirPrint driver

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Note: Make sure to select 'Bonjour multifunction' under Kind.

6.) Try to print.

Hope this helps! Keep me posted. 

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