Won’t print

[Lorriann1]

My printer is showing a “?” Instead of the home icon and won’t print.  I’ve unplugged it.  Disconnected from the internet and followed all the virtual assistant instructions.  Nothing is working.

[Nal_NR]

Hi @Lorriann1,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

If your HP OfficeJet 3830 All-In-One Printer is displaying a question mark ("?") on its control panel or screen, it could indicate a few different issues:

Error or Problem Indicator: Sometimes, the question mark symbol on the printer's display could be an error indicator, suggesting that there's an issue that needs attention. Check the printer's manual or user guide to interpret what the question mark symbol specifically signifies.

Ink or Toner Cartridge Issue: A question mark might appear if there's an issue with the ink or toner cartridges. Check the ink or toner levels to ensure they are not low or depleted. If needed, replace any cartridges that are running low or empty.

Paper Jam or Obstruction: A question mark might also indicate a paper jam or some sort of obstruction within the printer. Open the printer cover and check for any jammed paper, foreign objects, or debris that might be causing the issue. Clear any obstructions carefully.

Hardware or Firmware Problem: In some cases, the question mark might indicate a hardware or firmware problem. Try restarting the printer by turning it off, unplugging it from the power source, waiting for a minute or two, and then plugging it back in and turning it on again.

Click here for a firmware update. 

Reset the Printer: Consider performing a reset on the printer. Refer to the printer's manual for instructions on how to perform a factory reset or a system reset. This might help clear any temporary issues causing the question mark symbol.

If none of the above steps resolve the issue and the question mark persists on the display, it might be beneficial to contact HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance.
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