• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-20-2023 08:25 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

My yellow cartridge (HP Officejet Pro 8620) needed replaced.  As usual, I purchased a new HP 951 cartridge from Office Depot and upon replacement got an error.  Cartridge Problem:  one or more cartridges appear to be damaged.  I purchased another Yellow 951 HP brand cartridge from Office Depot and have the same problem.  I have followed all of the troubleshooting steps to no avail.  Please help.  I really can't afford to keep buying cartridges or a new printer at this time.

Category:
2 people had the same question
1 REPLY 1

‎05-22-2023 11:53 PM - last edited on ‎07-30-2024 06:59 AM by

HP Recommended

Hi @JoMedicare,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update the Firmware

 

If this does not help, either the cartridges are faulty or the printer needs to be checked. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.