Yellow exclamation mark is blinking

[Nuup]

Since a few days me printer doesn´t work. The Yellow exclamation mark is blinking and the printer report reports no issue. 

I installed the latest update and delated the queue.

What else can i do

[Raj2111]

Hi @Nuup 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

It sounds like your HP LaserJet MFP M140we is experiencing an issue, despite reporting no problem in the printer's diagnostics. A blinking yellow exclamation mark typically indicates an error, even if the printer's status report doesn't show anything obvious. Let's troubleshoot this issue step by step:

1. Check Printer for Any Paper Jams or Blockages

• Open the printer's lid and check for any paper stuck inside the printer or any debris that could be blocking the paper path.
• Check the output tray and any paper handling areas to ensure there are no jams.
• Clear any paper jams if present, and then close the printer lid properly.

2. Verify the Printer's Toner Cartridge

• Ensure the toner cartridge is properly installed. Remove and reseat the toner cartridge to ensure it's securely in place.
• If the toner cartridge is low or empty, replace it with a new one to see if that resolves the issue.
• Check if the printer is showing any specific low toner warnings on the screen or in the software.

3. Check the Printer’s Display Panel

• If the printer has a display screen, check for any specific error messages or alerts.
• If you see any specific message, note it down, as it may give more details about the issue.

4. Reset the Printer

Sometimes, a simple reset can fix many issues:

1. Turn off the printer and unplug the power cable.
2. Wait for 60 seconds, then plug the printer back in and power it on.
3. Check if the blinking yellow exclamation mark goes away.

5. Clear the Print Queue Again

1. Go to Devices and Printers in Windows 11.
2. Right-click on your HP LaserJet MFP M140we printer and select See what's printing.
3. In the print queue window, click on Printer in the top menu and ensure Use Printer Offline is not checked.
4. If there are any print jobs in the queue, clear them again and try printing a test page.

6. Update/Reinstall Printer Drivers

1. Go to the HP Support website and search for your HP LaserJet MFP M140we.
2. Download and install the latest drivers for Windows 11.
3. Alternatively, you can try the HP Smart app, which might be able to automatically update and troubleshoot the printer.

7. Check for Printer Firmware Update

1. Download and run the HP Smart app (available in the Microsoft Store) or use the HP Print and Scan Doctor.
2. Use it to check if a firmware update is available for your printer and install it if needed.

8. Verify Network Connection (if using wireless)

If you're using the printer wirelessly:

• Ensure the printer is connected to the correct Wi-Fi network.
• If you recently changed the router or Wi-Fi settings, you may need to reconnect the printer to the new network.
  • You can usually reset the network settings on the printer by going to Settings > Network or Wireless on the printer’s control panel and selecting Restore Network Settings.
  • Afterward, reconnect the printer to the Wi-Fi network using the Wireless Setup Wizard.

9. Disable or Reconfigure Firewall/Antivirus (if applicable)

Sometimes, security software can block communication between your computer and the printer:

• Temporarily disable your firewall or antivirus and check if the printer works. If it does, add an exception for the printer software.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

Hi @Nuup 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please follow the steps from my previous post 

 Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

HI @Nuup 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support