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‎06-12-2016 08:35 AM

HP Recommended
Product: HP Envy 5530
Operating System: Mac OS X 10.11 El Capitan

Yellow ink stopped printing with tricolour cartridge; replaced with new HP cartridge and still not. Also tricolour ink level not being detected.

 

Tried all the steps in the HP support page including cleaing the terminals on cartidge and in holder. Also reinstalled driver. No change.

 

Is this a hardware issue? The printer is only 6 months old and therfore under warranty but  I will be buying an Epson if it is!

 

Any ideas welcome

 

Thanks

 

19 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2016 08:40 AM

HP Recommended
6 months old and under warranty. Call HP for replacement.

View solution in original post

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2 REPLIES 2

‎06-12-2016 08:40 AM

HP Recommended
6 months old and under warranty. Call HP for replacement.
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‎06-13-2016 01:18 AM

HP Recommended

Many thanks for the help

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