Yellow is printing Green and Magenta is printing Purple. Blue is printing Blue

[Kit76]

New HP ink cartriges.

[A4Apollo]

Hi! @Kit76, 

Does the issue persist when you make a copy from your printer?

Are you using HP genuine ink cartridges?

Replace low, empty or faulty ink cartridges on the printer.

I have checked the specifications of your printer and it uses an HP 933 Cyan ink cartridge and not a 993 cyan cartridge.

Replace the ink cartridge with the correct one. Also, refer the product specifications page of your laptop for more information. Click Here

Print a test page on the printer and check if all the colours are printing correctly.

Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. Load plain white paper into the tray.

2. On the printer control panel, touch the right arrow  to display more options.

3. Touch Setup, and then touch Tools. The Tools Menu displays.

4. Touch Clean Printhead.

5. Wait while the printer completes the printhead cleaning process, and then touch OK.

   NOTE: 

   You might have to clean the printhead several times to correct the issue.

Try to print.

Refer this article to know more information about colour or black ink not printing issues. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

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