account issues

[Dwayne-2]

My printer says "A problem has occurred with your HP account, and you will be unable to print until the issue is resolved."

[Max3Aj]

@Dwayne-2, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
That message usually appears when there’s an issue with your HP account that's linked to HP+ or Instant Ink services. Here’s how you can troubleshoot and resolve it:

Check HP Account Login

• Go to my.hp.com and log in with the same account linked to your printer.
• Look for any alerts, subscription issues, or payment problems—especially if you're enrolled in HP+ or Instant Ink.

Update Printer Connection

• Make sure your printer is connected to the internet.
• From the printer screen, tap the Wi-Fi icon and verify it’s connected.
• If it’s offline, reconnect it to Wi-Fi.

Sign In Again on the Printer

• On the printer screen:
  • Tap Setup (gear icon) → HP Account or Web Services.
  • If signed out, sign in again using your HP account credentials.
  • If signed in, try signing out, then signing back in.

Check Web Services

• Go to Settings > Web Services on the printer.
• If it shows errors, try the following:
  • Disable Web Services, then enable it again. This refreshes the cloud connection.

Update Firmware

• Outdated firmware may cause account verification problems:
  • Go to Settings > Printer Maintenance > Update the Printer.

HP Smart App Troubleshooting

• On your phone or computer, open the HP Smart app:
  • Make sure you're signed into the same HP account.
  • Add the printer again if needed.
  • Check for alerts or messages related to account or ink subscription.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support