add printer via IP

[rNox70]

In my router I forwarded port 9100 to the printer. When I try to print however all I get is browser header data.text printed to a page.

[Kumar0307]

@rNox70, Welcome to the HP Support Community!

Reset the network settings and reconnect the printer to the wireless network

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

To add the printer using the IP address, follow these steps:

• Obtain the IP address of the printer by clicking on the wireless icon on the printer screen
•  Input the IP address in the topmost box of a browser and hit search
• If you are able to view the EWS page of the printer, then proceed to the next step
• Install the printer by adding a new TCP/IP port

1. Turn on the printer, if it is not already on.
2. Search Windows for devices and printers, and then select Devices and Printers from the list of results.
3. Click Add a printer.
4. Click The printer that I want isn't listed.
5. Select Add a printer using TCP/IP address or hostname, and then click Next.
6. Select TCP/IP Device in the Device type drop-down menu.
7. Type the printer IP address in the Hostname or IP address box. 
8. Deselect the Query the printer and automatically select the driver to use box, and then click Next.
9. The computer detects the TCP/IP port.
10. On the Install the printer driver window, click Windows Update.
11. After the update completes, select HP in the Manufacturer list, select your printer in the Printers list, and then click Next.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rNox70]

Thank you for the help.

I cannot access the EWS from an outside ip in a browser.

Trying to install the printer. I've ended up at this screen.How to proceed?

[Kumar0307]

@rNox70

If you are not able to access the EWS page of the printer, it means there is no connectivity between the printer and the PC. Hence the message: The device is not found on the network.

Make sure the printer and the PC are connected to the same wireless network.

This printer supports 2.4GHz and 5GHz networks.

Try restarting the network devices

1. Turn off the Router, Printer, and the computer/ mobile devices.
2. Wait for 60 seconds.
3. Turn on the Router first and wait for all the lights to stabilize.
4. Turn on the printer and allow it to configure itself.
5. Turn on the computer/ mobile devices.

Now try accessing the EWS page again.

Keep me posted.

[rNox70]

I can access the EWS from the internal network in the office. Outside of the office, on a different network the EWS doesn't load.

Could it be blocked from the firewall?

[Kumar0307]

@rNox70

Once you step out of the office, the PC is not connected to the office network anymore and hence you will not be able to open the EWS page of the printer. The printer and the PC should be on the same wireless network for them to communicate with each other.

Also, make sure if both the devices are on the same wireless frequency. 2.4 or 5GHz.

Note: Printers may not work on a public/unsecured network.

Keep me posted.

[rNox70]

The printer is in Florida. We need to print from our office in Michigan. 

Perhaps you can advise me now?

[Kumar0307]

@rNox70

In this case, you will have to enable ePrint service on the printer to be able to print from a different location.

HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. Email the document or photo you want to print directly to the printer.

For more info, refer to this document.

Keep me posted for any other assistance.

[rNox70]

I got it situated. Thank you.

[Kumar0307]

@rNox70

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!