after last firmware update - printer won't print

[Tomar405]

My 2-week-old 9730e Printer worked fine until I performed the firmware update 6.23.1.15-20240701641.  Follow HP notice of firmware issue instructions about opening the front, power down - nothing.  I have power cycled  printer, unplugged, power cycled my router and laptop - still nothing.  Uninstalled and reinstalled all of the printer drivers - still nothing.  HP Print Doctor shows I am online and printer ready, the printer installed - just simply it will not print. the test page or any docs from the laptop (HP Spectre).  

[Hawks_Eye · Accepted solution]

Hi @Tomar405 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when a firmware update disrupts a perfectly working printer. Since you've already tried power cycling, reinstalling drivers, and running HP Print Doctor, here are some additional steps that might help:

 

Check for a New Firmware Update

• HP may have released a fix for this issue.
• Visit HP’s official driver page and check for any newer firmware updates.

Perform a Hard Reset

• Turn off the printer and unplug it.
• Hold the power button for 30 seconds to drain residual power.
• Plug it back in and turn it on.

Reset Printer Network Settings

• On the printer’s control panel, go to Setup > Network Settings > Restore Network Defaults.
• Reconnect the printer to your Wi-Fi.

Try Printing from a Different Device

• If possible, attempt printing from another computer or mobile device.
• This helps determine if the issue is specific to your laptop.

Let me know if you need further guidance!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Tomar405]

Hawkes_Eye,

So your response has been the most effective to date.  Thank you!   

Interestingly enough, I was able to print from another laptop. However, after reinstalling the HP Easy Start, I ran into an issue with Error Code UA_200_OWSVD00001.   I cleared cookies and history from my browser - no effect, as I get the same error.  While I can print from MS Word from another laptop, I can still not print from my work laptop (HP Spectre), where (again) I could do so without issue before the firmware update...  I am quite tech-savvy, and this has me stumped.

[Hawks_Eye]

@Tomar405 

I appreciate your patience in troubleshooting this issue—it’s frustrating when something that worked perfectly before suddenly stops after an update. Since you’re encountering Error Code UA_200_OWSVD00001, it seems to be related to HP account registration or connectivity issues after reinstalling HP Easy Start.

Steps to Fix the Issue:

Check HP Account Registration

• This error often appears when the printer isn’t properly registered with HP cloud services.
• Try logging into HP Smart and ensuring your printer is correctly linked to your account.

Restore Printer Factory Defaults

• Open the HP Smart App or enter the printer’s IP address in a web browser to access the Embedded Web Server (EWS).
• Navigate to Settings > Restore Factory Defaults and reset the printer.
• Reconnect the printer to Wi-Fi and try printing again.

Update Printer Firmware

• Even though the firmware update caused the issue, HP may have released a fix.
• Check for updates via HP Smart or the printer’s EWS settings.

Try a Different Browser or Device

• Some users have resolved this error by switching browsers (Chrome, Edge, Firefox).
• If possible, try setting up the printer on another device and then reconnecting it to your work laptop.

I know you’ve already tried a lot, but hopefully one of these steps helps resolve the issue. 

Let me know if you need more details—I appreciate your patience!

Regards,
Hawks_Eye

[Tomar405]

I still can't print from my HP Spectre laptop. I've been sending all the documents I need to print to my son's Dell laptop, and he is able to print successfully.  I have gone into my firewall and made sure all the ports are set, I have run the HP print doctor a dozen times, and it cannot print a test page but says everything is online. I uninstalled and reinstalled drivers, unplugged and restarted both the laptop and the printer.  I am using Windows 11 - know that it worked fine when I initially set up the printer with my HP Spectre - but after the first firmware update to the printer, it would no longer print. 

My current firmware version is 6.23.5.3-202503240855

Very frustrating!

[Kuroi_Kenshi]

Hi @Tomar405,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,