all lights on that should be, but when I click the print button, it goes the motion but no copy

[alsuemac]

HP Envy 6000 series    5258FA   Serial# Edited

[Garp_senchau]

@alsuemac, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy 6000 series printer appears to perform the motions of printing or copying but does not produce a physical copy, there are a few steps you can take to diagnose and resolve the issue:

Check Ink Cartridges:

• Open the cartridge access door and check to see if any light is indicating an ink cartridge error.
• Ensure that the ink cartridges are properly installed. Reseat them if necessary.
• Check the ink levels using the HP app to make sure there is sufficient ink.

Check for Paper Jams:

• Open the paper tray and check for any paper jams. Carefully remove any jammed paper if found.
• Make sure that the paper is loaded correctly and that the paper-width guides are adjusted properly.

Reset the Printer:

• With the printer powered on, disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds before plugging the power cord back into the printer and then into the wall outlet.
• Power on the printer and try printing or copying again.

Check Printer Settings:

• Use the HP App or the printer control panel to check if the printer is in the correct mode and that the copy settings are correct.
• Ensure that the correct paper size and type settings are selected.

Update Printer Firmware:

• Make sure your printer firmware is up-to-date. You can usually update it through the HP Smart app on a connected device.

Perform a Test Print:

• Try performing a test print from the printer's menu to see if any output is produced.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,