allignment failed

[evenbar]

I installed all new HP cartridges except for the photo ink which we never use, which has never caused any problems in the past. There was a problem with the print head and  I got an ink systerm  failure message. After removing and reinstalling the cartridges, turning off the printer & unplugging it for at least 30n seconds. It started up properly. Now the alliignment fails. What should I do?

[Dvortex · Accepted solution]

Hello, @evenbar – Hope you are well 🙂

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

I understand that you are having issues while printing. Try taking out the cartridges, perform a hard reset and let me know if it makes a copy. Follow the steps below:

• Take out all the cartridges out.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

Let me know how that goes. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[evenbar]

Hello DVortex,

Thatb worked.  Thanks for your help. I really appreciate it.  Have a great day.

evenbar