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‎01-03-2017 11:05 AM

HP Recommended
Product: HP Photosmart 1210
Operating System: Mac OS X 10.6 Snow Leopard

I installed all new HP cartridges except for the photo ink which we never use, which has never caused any problems in the past. There was a problem with the print head and  I got an ink systerm  failure message. After removing and reinstalling the cartridges, turning off the printer & unplugging it for at least 30n seconds. It started up properly. Now the alliignment fails. What should I do?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2017 09:24 AM

HP Recommended

Hello, @evenbar – Hope you are well 🙂


Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I understand that you are having issues while printing. Try taking out the cartridges, perform a hard reset and let me know if it makes a copy. Follow the steps below:

  • Take out all the cartridges out.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

 

Let me know how that goes. Good luck!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-04-2017 09:24 AM

HP Recommended

Hello, @evenbar – Hope you are well 🙂


Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I understand that you are having issues while printing. Try taking out the cartridges, perform a hard reset and let me know if it makes a copy. Follow the steps below:

  • Take out all the cartridges out.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

 

Let me know how that goes. Good luck!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎01-07-2017 11:30 AM

HP Recommended

Hello DVortex,

 

Thatb worked.  Thanks for your help. I really appreciate it.  Have a great day.

 

evenbar

Was this reply helpful? Yes No
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