are the HP 63 XL and HP 63 ink cartridges compatible with the HP envy 4520

[MWhetstone]

Trying to install new ink cartridge in my HP envy 4520. I keep getting an error Code and directions to reinstall the cartridges. Are the HP 63 and HP 63 XL  cartridges still compatible with the HP Envy 4520?

[A_Gayathri]

Hi @MWhetstone ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The HP 63 and HP 63 XL ink cartridges are compatible with the HP ENVY 4520 All-in-One Printer. If you're experiencing an error code when installing new cartridges, it might be due to a few possible issues:

• Incorrect Installation: Make sure the cartridges are properly installed. Remove them and reinsert them firmly until they click into place.
• Dirty Contacts: The contacts on the cartridges or inside the printer might be dirty. Use a lint-free cloth slightly dampened with distilled water to gently clean the contacts on both the cartridges and inside the printer.
• Firmware Issue: Ensure that your printer firmware is up to date. Sometimes, firmware updates can resolve compatibility issues or other bugs.  Update the firmware on an HP printer
• Defective Cartridge: Occasionally, a new cartridge might be defective. If possible, try another new cartridge to see if the problem persists.
• Reset the Printer: Turn off the printer, unplug it from the power source, wait for a minute, then plug it back in and turn it on. This can sometimes resolve errors.

Refer to this document: HP ENVY 4520 All-in-One Printer series User manual 

I hope this helps. 

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Take care and have a good day.

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