automatic duplex is not working

[vstr86]

Question 1: In the printer and scanners settings, my wifi printer shows "attention required". what is it?

Question 2: When i choose to print using a USB cable, the duplex working fine but when i choose wifi printing option, the duplex automatic is not working and the only "duplex manual load" is working. Why?

Note: One cartridge is down. So I am running in single-cartridge mode.

[Betty0610]

@vstr86

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[vstr86]

hi
It is still giving the same problem.
While printing using wifi, it shows print on both sides manually.
While printing using a USB cable, it shows print on both sides(which is automatic).
My os is win 10, 64 bit.
When using win 7, 64 bit, both working fine. I mean both USB printing and wifi printing shows print on both sides(automatic).

[Betty0610]

Let's create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[vstr86]

no i am still facing the problem. I cant see the port options in printer(HP DJ 4530 series(Network)) properties. All i am seeing is "General, Hardware, and Webservices". There is no Port option to click

[Betty0610]

Please try the un-installation and re-installation of the printer software again.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!