b8628646 printer error code on hp Envy 7800 series

[Updatehell]

The printer has been printing flawlessly off my 2023 Android tablet until just now. Won't  let my wife print off her old 2017 Apple tablet either. Could it be a software update? I've reset the printer to factory settings and still won't print.

[Nal_NR · Accepted solution]

Hi @Updatehell,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the error b8628646.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.