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‎03-28-2020 03:53 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

All that is appearing on my HP Officejet 6500A Plus is a blue screen with b866a1f8 displayed . I have tried unplugging the printer and the screen will not clear. The power button is on even after I unplug the printer.

1 REPLY 1

‎04-01-2020 11:50 AM

HP Recommended

@jbradly0412

 

Welcome to HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet. 

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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